Refund Policy
Last updated: May 2026
Cancellation by Patient
| Cancellation Time | Refund |
|---|---|
| More than 24 hours before appointment | 100% refund |
| 6–24 hours before appointment | 50% refund |
| Less than 6 hours before appointment | No refund |
Cancellation by Doctor
If a doctor cancels or does not show up for a confirmed appointment, the patient will receive a full refund within 5–7 business days.
Refund Processing
- Refunds are credited to the original payment method.
- Processing time: 5–7 business days depending on your bank.
- UPI and net banking refunds are typically faster (1–3 business days).
No-Shows
If a patient does not attend their appointment without prior cancellation, no refund will be issued.
How to Cancel
Log in to your MediBook account → My Appointments → select the appointment → Cancel. You can also contact us at support@medibook.in.